Last updated: 26 June 2026

Syniqo does not use a blanket non-refundable policy. We want clear, fair billing that protects customers and also prevents abuse of instantly delivered digital reports.

1. One-time report unlocks

One-time report unlocks are digital products delivered after payment verification. Refunds may be approved when:

you were charged but the report or entitlement was not delivered;
a duplicate charge occurred;
you purchased the wrong one-time product and contacted support promptly;
a technical issue prevented access and Syniqo/payment provider could not resolve it within a reasonable support window;
applicable law in your country requires a refund or cancellation right.

2. Premium add-ons

Premium add-ons follow the same fair-review refund approach. If an add-on was inaccessible, duplicated, or materially not delivered as described, contact support with the purchase email.

3. Subscriptions

Subscriptions can be cancelled from the cancellation page. Cancelling stops future renewals. Refunds for subscription charges may be reviewed when a duplicate charge occurred, access failed, cancellation was submitted but not processed, or local law requires a refund.

4. No unfair “gotcha” policy

We do not use a hidden no-refund policy. However, we may deny refunds where there is clear abuse, repeated refund requests after full use, fraudulent activity, chargeback abuse, or violation of the Terms.

5. How to request a refund

Contact support with the email used at checkout, purchase date, product purchased, and reason for the request. We may ask for information needed to verify the transaction and access issue.

6. Processing

If approved, refunds are processed back to the original payment method through the payment provider. Bank/card processing times vary by country and payment method.